Shipping & Delivery Information

Domestic New Zealand Delivery

Processing Time:

• Orders placed before 12pm are processed same business day
• Weekends/public holidays excluded
• Allow 1-2 business days for order preparation

Delivery Options:

1. Standard Delivery (2-5 business days)
   • Free for orders over $100
   • $8.90 for orders under $100
   • Includes signature requirement
2. Express Delivery (1-2 business days)
   • $14.90 nationwide
   • Order by 12pm for same-day dispatch
   • Priority handling

Delivery Areas:

• Main centers: Typically 2-3 days
• Rural addresses: Add 1-2 business days
• Some remote locations may take longer

Order Tracking:

• Tracking number emailed upon dispatch
• Real-time updates via carrier website
• Delivery notifications via SMS/email

Special Considerations:

• Large items (mattresses/beds) ship separately
• Multiple items may arrive in different deliveries
• Someone must be available to sign for delivery

International Shipping:
Currently we only deliver within New Zealand.

Common Questions:

What if I’m not home?
The carrier will:

1. Attempt redelivery next business day
2. Leave a collection card
3. Hold at local depot for 5 days

Can I specify delivery instructions?
Yes! Add notes during checkout or contact us via your account.

Do you deliver to PO Boxes?
Yes, via NZ Post only (excludes large items)

Holiday Periods:
During peak seasons:

• Check website for Christmas cut-off dates
• Allow extra processing time
• Express recommended for urgent deliveries

Damaged/Missing Items:
If any issues:

1. Contact us within 24 hours
2. Provide photos if damaged
3. Keep all packaging

Need Help?
Visit our Help Center for:

• Live delivery updates
• Dispatch inquiries
• Special delivery requests

Policy Updates:
Delivery options and rates may be adjusted periodically. Current options appear at checkout.