Returns & Exchanges Policy
Our Satisfaction Guarantee
We stand behind our products with a 100-night trial on mattresses and 30-day returns for other qualifying items.
Eligibility Requirements
To qualify for return or exchange:
- Items must be in original, unused condition
- All original packaging and tags must be included
- Proof of purchase required (order number/receipt)
- Mattress trial requires 30-night minimum use
Non-Returnable Items
The following cannot be returned:
- Opened bedding sets (for hygiene reasons)
- Custom or made-to-order items
- Products marked “Final Sale”
- Used pillows or mattress toppers
Return Process
- Mattresses:
- Contact us after 30-night trial period
- We arrange free pickup
- Full refund processed within 5 business days
- Other Items:
- Initiate return through your account
- Package securely with original materials
- Include completed returns form
- Ship using trackable method
Refund Details
- Refunds issued to original payment method
- Processing time: 3-5 business days after receipt
- Original shipping costs non-refundable
- Sale items refunded at purchase price
Exchange Options
We offer:
- Size exchanges for qualifying products
- Color/style exchanges (subject to availability)
- Store credit for non-exchangeable returns
Faulty/Damaged Items
If you receive a defective product:
- Notify us within 48 hours of delivery
- Provide photos of the issue
- We cover return shipping costs
- Replacement shipped immediately
Special Circumstances
- Gift Returns: Refunded as store credit
- Bundle Purchases: Must return complete set
- International Orders: Currently not accepted
Need Assistance?
Visit our Help Center for:
- Return status updates
- Exchange requests
- Policy clarification
Policy Updates
We reserve the right to:
- Modify this policy periodically
- Refuse non-compliant returns
- Adjust trial periods seasonally
Current policy always available on our website. Last updated [DD/MM/YYYY].