Frequently Asked Questions
Ordering & Delivery
How long does shipping take?
- Standard NZ delivery: 2-5 business days
- Rural addresses: Add 1-2 business days
- Express options available at checkout
Do you ship internationally?
Currently we only ship within New Zealand.
Can I change my order after placing it?
Contact us immediately via your account dashboard. Changes are only possible before dispatch.
Product Information
How do I choose the right mattress?
Use our:
- Online sleep quiz
- Size comparison charts
- Product filters by firmness/sleep position
Are your products NZ-made?
We source globally but all products meet NZ safety standards. Specific origin details are on product pages.
What’s your warranty policy?
- Mattresses: 10 year warranty
- Pillows: 3 year warranty
- Bedding: 2 year warranty
(Full terms in Warranty section)
Returns & Exchanges
What’s your return policy?
- 100 night trial on mattresses
- 30 day returns for other items
- Must be in original condition
- See Returns Policy for details
How do I return a mattress?
- Contact us through your account
- We’ll arrange free pickup
- Refund processed within 5 days
Payment Options
What payment methods do you accept?
- Credit/debit cards
- Afterpay
- Bank transfer
- No cash on delivery
Is my payment secure?
All transactions use bank-level encryption. We don’t store payment details.
Account Management
How do I reset my password?
Use the “Forgot Password” link on login page. You’ll receive email instructions.
Can I track my order?
Yes! Tracking is available in your account once dispatched.
Sleep Advice
How often should I replace my mattress?
Every 7-10 years depending on:
- Visible sagging
- Discomfort
- Allergy concerns
Need more help?
Visit our comprehensive Help Center for:
- Detailed product guides
- Sleep tips
- Care instructions
Policy Updates
Information current as of [date]. Check regularly for updates.